How do I contact you?
Our office hours are 8:00 a.m. to 5:00 p.m. If you leave a voicemail, text or send an email to cindyk@cleaningbyknight.com outside of these hours, we will respond by the following business day.
Will the same employee clean my home on each visit?
Due to illness, vacations, promotions, etc. we cannot guarantee that you will have the same employee clean your home on each visit. All CBK employees are trained to provide an exceptional cleaning service and our staff is always respectful in customer homes.
Do you have a guarantee?
We have built our business and reputation by providing the best possible service available. Still, we realize that because we are human or due to miscommunication, we may miss something. Should this happen, please phone our office or email us within 24 hours and we will make a note to correct the issue on our next visit at no charge to you.
Do I need to supply cleaning products or tools?
We provide our own cleaning products and tools. We balance the use of green cleaning products with effective commercial cleaning products to provide the best clean possible. If you have specific products you prefer, just leave them out and we will gladly use them. To avoid the transference of dirt and dander, we ask that you provide a good working vacuum.
When can I expect CBK to arrive?
Please allow us the flexibility of scheduling our cleaning between 8:00 a.m. and 2:00 p.m. We try to schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain our prices and avoid trip fees. If you require an AM or PM clean time we will make every effort to accommodate your request, however no exact start times are guaranteed.
How can I change my scheduled clean?
We do our best to stay on schedule. However, if a change is necessary we will let you know as soon as possible and would ask that you do the same. Please go through our office for any scheduling changes. We require 24 hours notice for cancellations.
If you are going out of town, rather than cancel we would like this opportunity to do some deeper cleaning projects such as scrub baseboards, clean the oven or refrigerator, organize the pantry, etc.
What if I don't want a room cleaned?
Please close the door to any rooms you do not wish to have cleaned and we will focus our energies elsewhere.
Do I need to pick up before CBK arrives?
The more your home is clear of clutter, the better we can clean for you. Picking things up off the floor by putting them on beds or the couch is helpful. If there just isn’t enough time and dishes, laundry, projects etc. are left out, it’s no problem; we will skip these areas until the next visit.
How do I pay for my cleaning services?
You may pay in one of these ways:
- Cash, check, or credit card on the day of service. Please make checks payable to Cleaning by Knight.
- Make arrangements for CBK to keep your credit card on file and our billing department will bill your credit card automatically on the day of service.
For commercial and construction cleaning clients, we will invoice when the job is complete.
A few notes:
- A fee of $25.00 will be charged for each NSF check returned by the bank.
- We accept Visa, MasterCard, American Express or Discover credit cards. There is an additional 2% processing fee for each credit card transaction. If the card is not present for the transaction, there is a 3% processing fee.
What happens if I cancel or change my time?
We allocate a block of time for the cleaning of your home. If you request a schedule change, we require 24 hours advanced notice to avoid a cancellation fee. If we do not receive a phone call or email within 24 hours of your cleaning time, or we are locked out, you may be charged up to the full amount due for your scheduled cleaning. We are happy to work with you to ensure we have appropriate access to your home.
Please remember, your time slot is reserved just for you. If you cancel last minute it cannot be filled. Scheduling arrangements and changes should be made by calling our office at (541) 977-7654; CBK employees in the field do not have the ability to make scheduling changes.
How does CBK handle my security system?
If your home is equipped with a security system, please ensure that it is in the “off” position or call our office with the code and proper directions for use. If the code should change, please let us know so you do not incur a lock-out fee.
What happens if something breaks during a clean?
If you have a priceless or irreplaceable item, please store it during the time we are scheduled to clean your home. It is very rare, but occasionally some things do break. Our staff is trained to notify our office immediately, as well as leave you a note next to the broken/damaged item. If you would like us to replace it, we will do our best, but this is not always possible. Per our replacement policy, we will pay replacement costs up to $100 per incident. Please inform us at your initial cleaning of items in your home that we should avoid and/or are in ill-repair, i.e. a picture not professionally hung, loose knobs/handles, etc.
What are your holidays?
We work every day except Christmas, Thanksgiving, New Years Day and Easter. Please check your calendar in advance and let us know if we need to reschedule on other holidays to avoid a Late Cancellation Fee.
What about pets?
They are the best! However if your pet is even a little bit aggressive, please remove it from areas we need to clean. We will never let your pets outdoors, unless you’ve given us permission to do. One last note, due to potential health risks we do not clean litter boxes, urine or feces.